Being a bank teller is stressful. There are many definitions to elaborate what a bank teller is. But simply put, a bank teller is that employee of the bank who deals directly with the customers/clients. Whether it is receiving the money for deposit or dealing with any withdrawals, money drafts, taking calls or simply filling out any forms for the customer, it all comes under the bank teller.
A bank teller is in fact the first person to deal with a customer in a bank. Afterwards, they can be sent to see someone more specific to their task. So, it is not surprising that there is a long list of the duties and responsibilities of a bank teller. These include collecting payments, checking and counting cash, money withdrawals, wire transfers, dealing with loans and mortgages, balancing, dealing with any customer questions and queries, answering and forwarding calls, filling and checking paperwork, promoting bank services and so on.
Surprisingly, for a job that deals with so many things on a regular basis, the minimum requirement of education is a high school degree. Anything above this will obviously have its benefits and will likely excel to higher post in future. The customer dealing skills must be impeccable. All other relevant skills and training required can be acquired as the job starts or as an internee before becoming a bank teller.
A job with many responsibilities cannot be easy. Which is why being a bank teller is stressful. More than other jobs in the bank or other offices that require only dealing with the computer sitting before you on a desk or just quietly doing your work without having to deal with so many people in a day’s work. It can be stressful dealing with customers all the time. Especially in bank job where you run the risk of making people angry, have to satisfy customers by answering all hundreds of questions they ask. Explain to them over and over how something works. Or worse yet, refusing them for any requests they have. Because normally it requires you to make an exception to the bank’s rules.
Like all other jobs dealing with people’s money, a bank teller has huge responsibility. The amount of concentration required and the responsibility that the job entails makes it particularly stressful. A customer could miss an important billing deadline because of your mistake. You could accidentally transfer a wrong sum of money. You could misplace a receipt and so on. These mistakes can be disastrous for a bank teller and could make them lose their job without further ado.
There is also the risk of coming across frauds carrying counterfeit money. If a bank teller misses that, it can be very problematic for them. Or dealing with people who have strong ‘contacts’ and expect to be treated like they own the place, making it impossible to work with them for whatever reason they are there. People can be very hard to deal with in a bank. If a bank teller has dealt with twenty different people (some patient, some frustrated, some downright rude and some who fail to comprehend at all what they are being explained) and their problems, and the last twenty-first customer they are dealing with refuses to leave till all their cash is ‘crisp’ and fresh money notes. anyone would have break down!
Other than the difficulty and stress of dealing with customers, the pressures of the bank can also be stressful. There are deadlines or branch goals to be met. With the competition in banks being so tough and so many people applying for this post, it can be stressful to keep meeting all the requirements on a daily basis without any fall outs. The list goes on. As a conclusion, being a bank teller is stressful. But we are not here to demotivate you. All the jobs come with different pros and cons. You need good managerial skills to deal with workplace stress and workload.